Terms And Conditions
Payment
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment.
We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Paypal And Klarna as a form of payment.
Shipping Policies
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. Offer for Free Shipping in the U.K does not apply to any orders shipped outside of the U.K. Additional shipping will be charged for orders shipped outside of U.K. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
Shipping out of the U.K & Taxes
Now that the UK has left the E.U. anyone buying from outside of the U.K. is liable for their country’s import taxes. This is nothing new for people buying from outside of Europe but for all E.U. citizens the following info is really important.
For people in Europe what this means is that you will be charged your country’s import fees when the order is ready for delivery. Each country has their own fees, and you should look into them before placing your order, but they will be roughly 20% – 25% of your order cost.
For people outside of the E.U. nothing changes – you do not pay any UK taxes (VAT) on our website and you will be liable for your own country’s import tax. These fees will be charged by the courier when your order is ready for delivery.
We have no control over these costs, and you will need to research these costs on your government website and take them into account when placing the order as the courier will not deliver your order until these are paid.
When the courier is ready to deliver, they will get in contact for payment, if you then decide that these fees are too much you are well within your right to refuse delivery but these fees do not go away. Your item will then be returned to us, and we will have to pay the fees as well as return shipping costs, extra customs fees (for coming back into the U.K.) and admin fees. Once these fees are paid we will refund your order minus these extra costs. We will not know the exact amount we will be refunding until we have paid all fees and have the order back with us.
More detailed information on our shipping policies is available here: shipping policy.
Refund/Return Policy
Items are entitled to be refunded or retuned if the buyer notifies the seller within 30 days of the date of purchase. The buyer must contact the seller by email: info@saviourgk.com or through the customer account page on the website where a return can be processed. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer.
Please see our return policy for more detailed information: return policy.
Cancellation
An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.